Good to know about your delivery
Where we do and don't deliver
We deliver to the UK mainland only.
However, unfortunately, we cannot deliver to certain areas.
This is because we cannot guarantee your box will arrive with you in time for the products to still be frozen.
The Postcodes we can't deliver to are:
AB30-38, AB42-45, AB 53,56, DD 8-9, IV21-28, IV40, IV52-54, PA 34-40, PH 30-41, PH49-50, KW1-14, PA80
When we deliver
We deliver our boxes to arrive Tuesday through Friday every week.
Our cut off time
10 am the working day before. For Tuesdays this means Fridays.
Our delivery charges and minimum order value
Standard Delivery Tuesday - Friday £5.95
Free for orders over £60.
Our Minimum order value is £30
Must I be home?
Your order will be placed with a please leave in the shade instruction as standard. This is due to the perishable nature of the product. Your product should stay in condition for 36 hrs but this cannot be guaranteed.
It is always advised to be at home as soon as possible after your delivery.
Your Items are always sent with tracking.
What if my order is defrosted?
It is possible that certain products may slightly defrost during transit. as long as the products are still cold (below 5C), which they should be, they are absolutely fine to put in the freezer and refreeze.
We use DPD Overnight couriers on the pre 12am slot.
DPD, we feel, are the most reliable and consistent couriers in the UK.
However no courier is perfect so if anything happens to your product please get in touch immediately!
